megasansa Casino & Sportsbook Data Care

This page describes what we collect when you use megasansa and how we keep that data protected. We operate an online gaming platform across supported jurisdictions, and transparency about your information is central to how we work. Our privacy commitments apply whether you access megasansa from Jakarta, Surabaya, Bandung, or elsewhere in Indonesia where our service is permitted by local law.

We collect personal data only to deliver the services you request—account setup, identity verification, payment processing, and customer support. We do not sell your information. This policy sets out what data we gather, who processes it, how long we retain it, and the rights you hold over your own information on megasansa.

If you have questions about your data or this policy, our support team is available via live chat and email. We welcome your inquiry and aim to respond within two business days.

What We Collect and Why

We collect information in three categories. First, we gather details you provide directly: your name, email, phone number, date of birth, and residential address. This is required for account creation and compliance with local identity-verification rules. We also ask for payment details—DANA, e-wallet, mobile banking, or bank account information—only to process deposits and withdrawals on your behalf.

Second, we collect data about how you use megasansa. We record login timestamps, games played, bet amounts, session duration, and device type. This helps us detect fraud, improve game performance, and troubleshoot technical issues. We also gather your IP address and browser type to maintain platform security.

Third, we use cookies and similar tracking tools. These store your login session, remember your preferences (like your preferred payment method), and measure how visitors navigate megasansa. Analytics cookies help us understand which sports (Liga 1, Piala Indonesia, Piala AFF) and games (blackjack, roulette, Aviator, Sweet Bonanza) are most used, so we can improve our offerings.

Data we do not collect

• No biometric data. We do not ask for fingerprints or facial recognition.
• No health information. We do not request medical or mental-health details.
• No browsing history outside megasansa. We track only activity on our platform.
• No third-party app permissions. megasansa does not require access to your phone's contacts or location.

Our Data Protection Practice

We store your data on secure servers hosted in data centres compliant with international security standards. Our servers may sit outside your jurisdiction; however, we encrypt all personal information in transit and at rest using industry-standard encryption. We limit access to your data to megasansa staff who need it for customer support, fraud prevention, or account management.

Your payment details are never shared with other gaming platforms or third parties.

We retain your data for as long as your account is active, plus two years after closure to satisfy legal obligations in Indonesia. Payment records are kept for seven years. If you request account deletion, we erase personal information but may retain anonymised aggregated data for statistical purposes.

Our megasansa platform uses third-party processors for specific tasks: payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, and bank partners) handle your transaction details; analytics providers measure site traffic; and cloud providers host our infrastructure. Each processor has signed a data-protection agreement requiring them to treat your information confidentially.

Your rights on megasansa

• Access. You can request a copy of all personal data we hold about you.
• Correction. You may ask us to update incorrect information (e.g., your address if you move to Medan or Semarang).
• Deletion. You may request removal of your data, subject to legal retention periods.
• Objection. You may opt out of marketing communications and certain analytics tracking.

To exercise these rights, contact our support team via email or in-app chat on megasansa. We will respond within 14 days and guide you through the process. There is no cost to you.

Idul Fitri, Idul Adha, Imlek, and Nyepi are observed holidays when our response window may extend by one business day. Our support team returns to full capacity the following working day.